When you top up, we make sure your balance is always accessible and ready to be redeemed. You can even convert your balance back into the exact same amount of Euro, British Pounds, or US Dollars at any time.
Buy crypto in 150+ countries using the local currency of your bank account. We offer different payment options that cater to your region.
Your dedicated support assistant, always ready to help — day or night.
Whether you’re starting something new or need help with an existing service, our support team is available anytime you need us.
Open a New Account
Our support specialists are available 24/7 to guide you through opening your new account.
Call Anytime: +1 (859) 539-5236
Find a Support Advisor Near You: Locate Advisor
Online Services & Technical Help
Need help accessing your account or using online services?
Available 24/7: +1 (859) 539-5236
Live Chat: Available through our support app or website
Help With an Existing Account
Questions about your current account? Our experts are ready to assist.
Customer Care (24/7): +1 (859) 539-5236
Contact your personal advisor directly or reach out via the secure portal.
International Support
If you’re calling from outside the U.S., we’re here for you.
International Line: +1 (859) 539-5236
Global support available 24/7
Headquarters & Mailing Address
Support Division
One North Jefferson Ave.
St. Louis, MO 63103
Important Security Reminder
For your safety, please do not include the following in any email or chat messages:
Account numbers
Usernames or passwords
Social Security numbers
We also cannot accept these types of instructions via email or chat:
Buy/sell orders
Fund transfers or disbursement instructions
Change of address requests
Please use the secure account portal or contact us by phone for sensitive matters.
Our smart virtual assistant is available 24/7 through our mobile app or website. Whether it’s midnight or Monday morning, help is just a message away.
© 2025 Moonpay Help Center – This is a support information page for customers.